About this Privacy Policy

Metamation takes the protection of personal data seriously and this privacy notice applies to the personal data we collect about you through being a direct customer, prospect or a general contact known to Metamation or a current/former Employee of Metamation. Information is populated from the information you provide to us either through our web portals (www.metamation.com), direct email, social media, direct/indirect sales, paperwork, messaging-based systems and any subsequent aftercare either through support or additional product requirements hence known as services.

The purpose of this notice is to explain the information we collect, how we use it along with any sharing and the rights you can exercise regarding the information we have.

Using our services is an acknowledgement that you accept our practices that are described in this dated version of the privacy policy. Metamation reserve the right to update this privacy policy to keep in line with current legal requirements and company updates. It is the reviewer’s responsibility to keep aware of changes in our privacy policy and any changes will be updated through our website www.metamation.com and to ensure you understand our privacy policy.

Age Policy

Metamation does not knowingly collect or process data from anyone under the age of thirteen (13) years old.

Who are Metamation?

Metamation are headquartered in India and have subsequent branches around the globe which can be found on our website www.metamation.com under contact. Metamation is also part of the TRUMPF Group and our direct branches are hence known as Metamation in this privacy policy.

Information Collection

Information, as described in this Privacy Policy, refers to Personal Data that can help identify you either as a single entity or a business. The majority of the information we collect is provided directly by you when you contact us for use of our services.

The information may include:

General contact information

Contact Name, Position, Business Name, Business Address, Email Address and Phone.

Enquiry Information, Questions asked and responses.

Product based information and licensing details.

Equipment information.

Purchase information, including purchase orders.

Sales and Support based enquiries and responses.

Additional Information

Social Media information where you may publish information which can be viewed based on the services Privacy Policy that you use.

Information regarding attempts to use our products unlicensed or distribution of.

Use of 3rd party marketing services to send and track communications to our direct customers and where applicable any additional contacts via an opt-in approval.

Publicly accessible information to verify any information you provide or which we otherwise collect, as outlined in this Privacy Policy.

How do we use your information?

We use your information to provide you with the services you request and for those purposes which we believe will help you make best use of our services. In most cases, Metamation will use the data for

Product and license tracking.

Contact regarding company news and to supply information regarding new / updated product releases.

Product Support.

Feedback and general communication.

Enforce and make awareness of Privacy Policy, General Policies, Terms of Use, License Agreements and other provisions related to the Services.

To identify you and verify that both the product and your use of the product contains valid licensing.

If we believe that use of our software is unlicensed, we may also share that data with other software companies/organizations set up to counter software theft, as well as with law enforcement.

We use the information to enable product transfer, for example, downloading hosts or postal agencies.

Legal Obligation

Metamation reserve the right to disclose your Personal Data to enforce our policies, to comply with our legal obligations or to government authorities in any country where we have entities or affiliates. We may also disclose certain Personal Data in connection with actual or proposed legal action, or to protect our property, security, people and other legitimate rights or interests as allowed by law.

Delivery of the Services

We may share your information, which may include Personal Data, with third parties who help deliver our products and services to you. Examples of third-party services we use include hosting of our web servers, delivery and monitoring of marketing initiatives, and providing customer support services.

We may share your Personal Data:

With branches of Metamation and Authorised Resellers and Partners.

Social Media Platforms.

We use Google Analytics on our sites to gather statistics on site usage. This may involve the use of cookies, as outlined further by our Cookies Policy and Google’s privacy policy. Google may collate data it collects from these services together with data collected from other sites and services, including Google Analytics, Google Translate, Google Maps and YouTube. Please read Google’s privacy policy and account settings with respect to data collected and used by Google across its services.

In an event that Metamation is sold, transferred or changes ownership then your personal data may also be transferred to the relevant party, our customer database could be sold separately as part of this process as it is classed as a company asset. In any event of a possible sale, transfer or ownership change then the relevant party may have access in part to the personal data we hold. In any event use of the personal data will conform to this or an updated version of the privacy policy.

Third-party links

Metamation sites may contain links or references to third party’s websites. We are not responsible for the privacy practices or content of third-party sites and services, even where we provide links or references for your convenience. Please read the policies and terms of use for any third party before using the site or services.

The servers used by third-party sites, including social media sites, may not be secure. Despite reasonable security measures taken by Metamation and its partners and third-party service providers, use of the internet is not secure and unlawful or unauthorized access to private transmissions or data is possible.

Personal Data Protection

We make efforts to ensure that any information we collect and use for delivering services and communications to our customers has reasonable measures in place to help guard against unauthorised or unlawful access to your personal information, while no systems are completely secure we believe our policies for the delivery of services reduce our potential for unauthorised or unlawful access to your personal data.

It remains the user’s responsibility to protect their personal data based on platforms they may use to access or review any of Metamations services, for example:

Online Access

Any provided usernames and passwords should not be shared.

Avoid duplicating usernames and passwords for different logins that you may have.

Secure Internet

Avoid using unsecured or unknown internet connections including WI-FI to enter in user credentials.

Online

Any information entered for example on social media can be recorded and used by search engines and made public.

If in any event, you believe that your Metamation login credentials may have been compromised, notify Metamation at once, through your direct contacts at Metamation.

Where is your Information Processed?

Your Personal Data may be processed and stored on our servers or on the servers of our third-party service providers, in the countries where we or our service providers do business. Some countries may have different data protection laws any maybe less secure, Metamation will to the best of our due diligence ensure your personal data is protected by applicable data protection in this privacy policy. Metamation and its third-party vendors are all requested to comply with data privacy and protection.

Information is also processed via cookies which the cookie awareness can be found here: https://metamation.com/metamation-cookie-policy/

Data Subject Rights and Contact

You have the following data protection rights

To access, update or request removal of the Person Data we retain about you.

To withdraw consent to use your Personal Data, which will only be applied to data that is not business critical for legitimate reasons like license tracking, orders and associated information.

You have the right to complain to a data protection authority about our collection and use of personal data.

If you have questions or concerns about the usage of your data or this privacy policy, then we would request to contact [email protected] as your primary contact where we will respond accordingly.