Metamation takes the protection of personal data seriously and this privacy notice applies to the personal data we collect about you through being a direct customer, prospect or a general contact known to Metamation or a current/former Employee of Metamation. Information is populated from the information you provide to us either through our web portals (www.metamation.com), direct email, social media, direct/indirect sales, paperwork, messaging-based systems and any subsequent aftercare either through support or additional product requirements hence known as services.
The purpose of this notice is to explain the information we collect, how we use it along with any sharing and the rights you can exercise regarding the information we have.
Metamation does not knowingly collect or process data from anyone under the age of thirteen (13) years old.
Who is Metamation?
The information may include:
General contact information
Contact Name, Position, Business Name, Business Address, Email Address and Phone.
Enquiry Information, Questions asked and responses.
Product based information and licensing details.
Purchase information, including purchase orders.
Sales and Support based enquiries and responses.
Information regarding attempts to use our products unlicensed or distribution of.
Use of 3rd party marketing services to send and track communications to our direct customers and where applicable any additional contacts via an opt-in approval.
How do we use your information?
We use your information to provide you with the services you request and for those purposes which we believe will help you make best use of our services. In most cases, Metamation will use the data for
Product and license tracking.
Contact regarding company news and to supply information regarding new / updated product releases.
Feedback and general communication.
To identify you and verify that both the product and your use of the product contains valid licensing.
If we believe that use of our software is unlicensed, we may also share that data with other software companies/organizations set up to counter software theft, as well as with law enforcement.
We use the information to enable product transfer, for example, downloading hosts or postal agencies.
Metamation reserve the right to disclose your Personal Data to enforce our policies, to comply with our legal obligations or to government authorities in any country where we have entities or affiliates. We may also disclose certain Personal Data in connection with actual or proposed legal action, or to protect our property, security, people and other legitimate rights or interests as allowed by law.
Delivery of the Services
We may share your information, which may include Personal Data, with third parties who help deliver our products and services to you. Examples of third-party services we use include hosting of our web servers, delivery and monitoring of marketing initiatives, and providing customer support services.
We may share your Personal Data:
With branches of Metamation and Authorised Resellers and Partners.
Social Media Platforms.
The servers used by third-party sites, including social media sites, may not be secure. Despite reasonable security measures taken by Metamation and its partners and third-party service providers, use of the internet is not secure and unlawful or unauthorized access to private transmissions or data is possible.
Personal Data Protection
We make efforts to ensure that any information we collect and use for delivering services and communications to our customers has reasonable measures in place to help guard against unauthorised or unlawful access to your personal information, while no systems are completely secure we believe our policies for the delivery of services reduce our potential for unauthorised or unlawful access to your personal data.
It remains the user’s responsibility to protect their personal data based on platforms they may use to access or review any of Metamations services, for example:
Any provided usernames and passwords should not be shared.
Avoid duplicating usernames and passwords for different logins that you may have.
Avoid using unsecured or unknown internet connections including WI-FI to enter in user credentials.
Any information entered for example on social media can be recorded and used by search engines and made public.
If in any event, you believe that your Metamation login credentials may have been compromised, notify Metamation at once, through your direct contacts at Metamation.
Where is your Information Processed?
Information is also processed via cookies which the cookie awareness can be found here: https://metamation.com/metamation-cookie-policy/
Data Subject Rights and Contact
You have the following data protection rights
To access, update or request removal of the Person Data we retain about you.
To withdraw consent to use your Personal Data, which will only be applied to data that is not business critical for legitimate reasons like license tracking, orders and associated information.
You have the right to complain to a data protection authority about our collection and use of personal data.