Services and Training Options

Product Support

From time to time we all have a question! And here at Metamation we are here to support you however we can.

 

Maintenance

We offer several services and support options which cover the following key areas.

  • Comprehensive Customer Portal where you can
    • BROWSE & SEARCH VIDEO FOR VIDEO SOLUTIONS OR TRAINING LIBARIES
    • FILE SUPPORT CASES
    • SUGGEST IDEAS FOR FUTURE DEVELOPMENT
    • REVIEW OUR PRODUCTIVITY IMPROVEMENT PROGRAMS
  • Direct Call
  • Email
 

Training

If the faces in your business are changing or you need some refreshers then we can easily arrange new training for you. Contact the Metamation support team to find out more about the training program best suited for your needs.

On-Site Training

Trained staff will visit your facility and conduct the training program on-site. This allows us to understand your process and will help us make an overview of the actual install at your facility.

Web Training

Web training sessions can be purchased and scheduled within a defined period. This is the most cost-effective method of training that uses desktop sharing utilities to share the Trainer’s Desktop with the customer. This requires a telephone line and a high speed internet connection (T1, Cable or DSL).

In-House Training

Training classes are periodically scheduled and conducted at Metamation Offices.